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Delivery and Shipping
Delivery Time = Processing Time + Shipping Time
1.Processing Time
The estimated time frame is listed in the Specifications module on every product page. Most items are request 1-5 business days to handcraft.
2.Shipping Time
The estimated shipping time varies from the shipping method.
Shipping Methods & Price
Please note that this time frame does not include processing time and not account for delays caused by service or weather disruptions if any. We will remind you of the estimated delivery date throughout checkout. After your order is placed, we will email you the expected delivery date and tracking as soon as it’s available.
| Shipping Methods | Processing Time | Shipping Time |
|---|---|---|
| Priority Secure Shipping | 3 – 6 business days | 12 – 16 business days |
| Standard Shipping | 4 – 7 business days | 15 – 17 business days |
| Shipping Cost – Currency (Exchange rates may vary daily) | USD | GBP | EUR | CAD | AUD |
|---|---|---|---|---|---|
| Priority Secure Shipping (Europe, United States (US), Canada, Australia) | $9.99 | £7.65 | €9.29 | C$13.59 | A$15.2 |
| Standard Shipping (Europe, United States (US), Canada, Australia) | $5.99 | £4.59 | €5.57 | C$8.14 | A$9.10 |
Note: Due to supply chain tension, the production time of some products may be extended. Please pay attention to the estimated arrival time on the checkout page.
Standard Shipping
Priority Secure Shipping (Recommend)
Priority Secure Shipping is a service that protects shippers from packages that are lost, stolen or damaged in transit. If an insured package does not reach its destination or if it is damaged on delivery, please email [email protected] with a picture or text of the problem with the package and we will send it back to you. We pack a new item at no cost. The following will be excluded from our transfer insurance policy: Goods damaged due to natural disasters or external factors beyond our control and responsibility. Goods have arrived in your mailbox but you did not take it leading to theft.
Return
We sincerely want you to be happy with what you’ve ordered. If you are not totally satisfied with your items, please do not hesitate to contact our customer service team. We offer 99-day returns and exchanges service to ensure you left as happy as possible.
Please see here for the full list of terms and conditions for our refund and exchange policy.
Sending Your Gifts Directly
Please feel free to order and send your gifts directly to the recipients through Mavixs. We don’t include invoices in our packages.